Privacy Policy
Last updated: March 2026 · clientrixai Pty Ltd
1. Overview
clientrixai Pty Ltd ("Inflate", "we", "us") builds and operates AI Phone Agent systems for healthcare practices. We are committed to handling personal information responsibly, in accordance with the Australian Privacy Act 1988 (Cth), applicable state health privacy legislation, and United States HIPAA requirements where applicable. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website and services.
2. Information We Collect
Website visitors
When you submit an enquiry or book a consultation through our website, we collect your name, email address, and any information you provide in your message. We do not use tracking cookies or third-party advertising pixels.
Voice demo participants
If you interact with our live AI voice demo on this website, your first name and practice name (which you enter before the demo) are used to personalise the session. The demo conversation is processed in real time by Google's Gemini AI. Audio and transcripts may be stored temporarily for quality and safety review purposes, and are deleted on a rolling basis. We do not use demo conversations to train AI models.
Client systems (patient data)
When we build an AI Phone Agent for a healthcare practice, the agent may handle Protected Health Information (PHI) on behalf of the practice. In this context, Inflate acts as a Business Associate under HIPAA. PHI is processed through HIPAA-compliant integration layers (including Keragon) and is never used to train AI models or retained beyond operational necessity. A Business Associate Agreement (BAA) is executed with all healthcare clients.
3. How We Use Information
To respond to enquiries and schedule consultations
To deliver and support our AI Phone Agent services
To monitor agent performance and improve service quality
To comply with legal obligations
To communicate service updates relevant to your account
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
Our services use the following third-party infrastructure:
Google Gemini AI — Powers the voice agent functionality. Governed by Google's data processing terms.
Keragon — HIPAA-compliant middleware for healthcare system integrations.
Replit — Cloud infrastructure provider for this website.
5. Data Retention
Website enquiry data is retained for up to 2 years. Voice demo sessions are retained for up to 90 days. Client operational data is retained as agreed in the client services agreement and deleted upon request or contract termination.
6. Security
We implement industry-standard technical and organisational measures to protect personal information, including encryption in transit (TLS), access controls, and audit logging. No system is completely secure; if you have concerns about data security, please contact us.
7. Your Rights
You have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us at the address below. We will respond within 30 days.
8. HIPAA
For US-based healthcare clients, Inflate operates as a HIPAA Business Associate where applicable. We do not access or store PHI through this website. PHI is only handled through client-specific, BAA-covered production systems.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified to active clients by email. Continued use of our services after an update constitutes acceptance of the revised policy.
10. Contact
For privacy-related enquiries, please contact:
clientrixai AI Pty Ltd
ABN: 58 692 986 735
Email: contact@clientrixai.com